State Farm® Insurance Agent Mackenzie Frederick
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lawrence Levine
October 3, 2024
"Very efficient, nice to deal with, and well informed. Thank you Mackenzie and Mackenzie!"
"Lawrence, thank you for your kind words! I'm glad you found our service efficient and pleasant. It's always our goal to be well-informed and helpful. If you need anything in the future, don't hesitate to reach out. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Andrew Bolton
October 1, 2024
"Mackenzie was very helpful and a pleasure to deal with! She helped lower my monthly payment about $70 in 5 minutes. I would highly recommend anyone looking for insurance to give her a call!"
"Andrew, thank you for your kind words! I'm glad I could assist you in lowering your monthly payment so quickly. Your recommendation means a lot, and I'm happy to have been a pleasure to work with. If you need any further assistance, feel free to reach out anytime. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Danielle Godin
August 10, 2024
"Mackenzie Hall was a pleasure to work with and cut our car insurance bill in half"
"Hey Danielle, I'm so glad Mackenzie was able to help you and cut your car insurance bill in half! Thanks for sharing your experience with us. If you need anything else, we're here to help! - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Bob Geddes
August 1, 2024
"I was Very Happy to have Mackenzie Frederick to assist me in switching to State Farm, Mackenzie took me through what needed to be done, dang near instantly. I was ecstatic with my State Farm quote as well. Mackenzie even called me back at the time I prescribed. She should get a Raise, and perhaps a coffee cup(Best Agent!), while you are at it, you can send me a shirt, or hat, for me to Advertise my company! State Farm !!!. Great job by Mackenzie."
"Thanks, Bob, for your awesome review! I'm really happy I could assist you in switching to State Farm and get you a quote that made you ecstatic! I'll definitely share your kind words with the team. If you ever need anything else or have more questions, feel free to reach out! - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Anthony Lark
June 18, 2024
"She is very professional and friendly, talk to you with the upmost respect. She take care of the business, she know exactly what she is doing. I will always recommend her."
"Thank you, Anthony, for your glowing review! I'm pleased to hear that you found my service professional and friendly. I'm grateful for your recommendation and look forward to assisting you with your insurance needs in the future! - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Melissa Valentine
May 31, 2024
"MacKenzie Frederick is a fantastic agent she is very informative and patient. I highly recommend State Farm they go above and beyond to help you."
"Thank you, Melissa, for your fantastic review! I'm pleased to hear you found me informative and patient. At our office, we strive to go above and beyond to assist you with your insurance needs. I'm grateful for your recommendation of State Farm. If you ever need further assistance, feel free to reach out! - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Shawn Cassella
April 1, 2024
"Informative and non-bias with her information. Her set/follow up has been spot on"
"Thank you, Shawn, for your positive feedback! We're delighted to hear that you found our information informative and unbiased, and that our follow-up was spot on. If you have any future insurance needs or questions, feel free to reach out. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Katie B
March 20, 2024
"Kristine was very helpful!!"
"Katie, we are thrilled to hear that Kristine was very helpful to you! Providing excellent service is our top priority, and we are grateful for your kind words. Thank you for choosing our team to assist you with your insurance needs. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Sara Estep
March 20, 2024
"This team has fantastic service"
"Sara, we are thrilled to hear that you had a fantastic experience with our team! Providing excellent service is our top priority, and we appreciate your kind words. Thank you for choosing us to assist with your insurance needs. We look forward to continuing to serve you in the future. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Jeff Busch
March 19, 2024
"Just wanted leave some positiveness here about Kristine. She was such an ease to work with in obtaining info. about st. farm products. Thank You!"
"Jeff, we are thrilled to hear that Kristine provided you with such a positive experience while obtaining information about State Farm products. We appreciate your kind words and are grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again! - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Maygan Carpenter
March 19, 2024
"I just have to say I inquired with Kristine once and it felt so personable and comfortable!! No awkward pressure or forced conversation. Very kind and honest, which seems to lack in customer service these days. Thank you for the time you were able to put aside Kristine, I’m sure we’ll speak again soon!"
"Maygan, we are thrilled to hear about your positive experience with Kristine! Providing a comfortable and honest service is a top priority for us, and we are delighted that you felt that during your interaction. We look forward to assisting you further and appreciate your kind words. Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Lacey VanDenburgh
March 19, 2024
"Kristine is fantastic to work with, so patient and professional!"
"Lacey, we are thrilled to hear that you had a fantastic experience working with Kristine! We greatly appreciate your kind words about her patience and professionalism. Our team at Mackenzie Frederick - State Farm Insurance Agent in Malta, NY is dedicated to providing top-notch service to all our clients. Thank you for choosing us to assist with your insurance needs!"
Jennifer Perkins
March 13, 2024
"I reached out today for a quote on a new homeowner's policy and questions about transferring other existing policies. Kristine was incredibly helpful in answering all of my questions and was able to set up our homeowner's policy in the same day. Thank you for the great service! I look forward to working with you for our other policies."
"Jennifer, we are thrilled to hear about your positive experience with Kristine at our office. Providing excellent service and quick solutions is our top priority, and we are delighted to have been able to assist you with your new homeowner's policy. We look forward to continuing to provide you with exceptional service for all your insurance needs. Thank you for choosing us to protect what matters most to you. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Victoria Richau
March 9, 2024
"This agency is stellar. Stefon was quick to provide quotes, answer all of my questions, help me through the process, and provide suggestions. He is a pleasure to work with! Additionally, when I had to make a last minute update, Jennifer assisted me and provided the paperwork I needed to support closing in a matter of minutes. Overall great customer service and great rates!"
"Thanks so much for the review Victoria! We not only appreciate having you as a customer, but love saving you time and money! Congratulations on your new home, we are here to help with whatever you need."
michael gage
March 8, 2024
"Kristine, my customer care service/manager has been great. She has gone above and beyond to help me out in my times of need with between trees falling on my truck and just hard times but Kristine made it easy and she took care of everything. I would recommend State Farm and this office to anybody and anyone I give them five stars they r great Thank you, Kristen Mike and Kaylie"
"Mike and Kaylie, we are thrilled to hear about your positive experience with Kristine and our team at State Farm. It's wonderful to know that Kristine went above and beyond to assist you during challenging times. We appreciate your recommendation and are grateful for your kind words. Thank you for choosing us to take care of your insurance needs. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Laura Bartels-Peculis
March 1, 2024
"Kyle was the agent I worked with for updating our policies with Frederick team. Fantastic communication and customer service was excellent!"
"Thanks for the kind words, Laura! We’re happy to hear Kyle was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Paul Stanziale
February 13, 2024
"Kyle Argenziano was helpful, personable and very professional in helping my family change insurance providers. Thanks, Kyle!"
"Thank you, Paul, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Kyle always puts our customers first."
Amana Hamdan
February 8, 2024
"Great! Always appreciate the MacKenzie Frederick Hall Office! Mackenzie Hall is always a pleasure to speak with! 🙌"
"We love seeing reviews like this, Amana! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Cathy Leo
January 9, 2024
"Communication with agent and explanation of cancellation process is nearly non-existent -"
"Hi Catherine, I see notes in your file that my customer service manager did explain to you that your policy would be canceled as of the date you requested, but that the internal processing is not instantaneous so you would likely still receive your scheduled bill. Once the processing is complete you would receive a pro-rate refund to your cancellation date. I apologize if you had any remaining confusion or if this was not to your liking, but we handled everything on our end as you requested. My office is open Monday-Friday 9am to 5pm and I regularly have four team members available to respond to customers via phone, email, text or walk-in. We pride ourselves on answering the phone within seconds and that our customers do not have to call a 1-800 number and wait on hold for hours. Many of my customers have known to receive email responses from me late night or weekends if needed. I’m not sure why you claim we do not have a way to communicate but you are welcome to reach out in any of those mediums whenever you want."
David Henderson
December 12, 2023
"Mackenzie provided great customer service to me and my family!"
"Thank you, David, for the five-star rating! We value you and the chance to help you with your insurance needs."
Luminous Spa
December 6, 2023
"Best place for insurance, helpful staff on the point every single time . Forwarding you all my business and personal accounts ."
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Virginia Verrigni
November 8, 2023
"The absolute best people to deal with. Thank you to everyone - especially Kristine for always being so helpful and kind over the years I wish I could give you 10 stars!"
"Virginia, thank you for taking the time to leave us a review! Kristine is a wonderful member of our team and we are so glad to hear she was able to assist you with your insurance needs. We hope to continue serving your insurance needs for many years!"
Grace Jurgens
August 3, 2023
"A friend of mine recommended Mackenzie when we were talking about auto and rental insurance. She told me to call and find out what the difference was. The other two companies I only worked with on the internet. What a wonderful help I received from Makenzie - she was knowledgeable, explained everything to me and I was amazed at the price difference I received with her agency. It was a pleasures to work with her and to get State Farm Insurance."
"Grace, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Carol Apolinaris
August 3, 2023
"The service I received from State farm's agency representative was excellent all to my satisfaction."
"Carol, we are grateful for the opportunity to work with you. Thank you for confiding in us to meet your insurance needs!"
Anthony SantaMaria Jr
July 19, 2023
"MacKenzie Frederick's is more than an agent.. She is a friend to everyone she works with. If your looking for someone who has your best interest, then MacKenzie frederick is your person. She will go out of her way to know you as a person not an number or just a name..she will keep in contact with you to see how your doing. If there is anything you need. And if a day comes and you need Mackenzie, It's nice to know a friend will be there to help you thru. MacKenzie, Thank you for everything you have done for me!"
"Thank you for the wonderful review, Anthony! We truly care about our customers and want to make sure they are happy in every aspect. Thank you so much, this is exactly what I strive for and we are always here for all of your insurance needs!"